Workforce Highlight: Consumer Operations



Team Spotlight: User Operations

Since 2011, the Blockchain workforce has been creating merchandise that empower folks to retailer and use cryptocurrencies to make an influence internationally. It’s our bread and butter. The drive behind all the pieces we do right here.

Our merchandise are actually a workforce effort and with the latest launch of The PIT we’ve determined to tug again the curtain on just a few of the groups that make merchandise like The PIT a actuality.

The Males & Ladies Answering Your Questions – 24/7

The Consumer Operations (UO) workforce relishes the chance to know our customers and dwell within the trenches alongside our group. They’re chargeable for dealing with any and all contact that is available in from customers throughout all Blockchain merchandise.

Each request you submit on the Blockchain Support page is learn by a member of Consumer Operations who not solely has the experience to reply your query, however the dedication to work by means of lengthy nights fixing challenges.

We had been in a position to meet up with just a few workforce members to debate their division’s development, how they’ve seen the corporate develop and dive into what makes the workforce so profitable.

Unprecedented & Exponential Development

From our humble beginnings in an residence in York to the worldwide places of work we now inhabit, lots has modified since 2011. Whether or not somebody has been part of Consumer Operations for 5 years or six months, everybody on the workforce has skilled the simple development. Just some years in the past the UO workforce was compact sufficient to share two pizzas – though they’d order an additional simply in-case.

We’ll at all times be marked by the numerous, many OG crypto fanatics who've propelled our Blocketship to this altitude, and we proceed to offer alternatives for extra folks to fall down the crypto rabbithole and contribute their distinctive experience to our mission.

A UO member from our New York workplace remembers workforce leads describing the way forward for the division as quickly multiplying in measurement, ‘It’s going to come back fast’ they mentioned.” And shortly it got here.

Now, it’s the second largest workforce inside Blockchain, and continues to develop at a fast tempo to maintain forward of customers’ evolving wants and our increasing suite of options. Along with permitting us to reply to extra consumer questions every shift, it’s additionally allowed workforce members to develop experience in particular verticals.

Why is that this essential? Properly, the extra specialised our brokers have turn into, the more proficient they're at answering intricate inquiries which might be removed from a regular FAQ. Finally, its translated to increased high quality of service – a stage of service we not solely try for, however demand of ourselves.

What's Your Favourite A part of the Job?

We requested just a few members of this star workforce to share their favourite a part of the job. Right here’s what they needed to say:

“My favourite a part of the job has acquired to be writing academic content material. It truly is wonderful when you'll be able to clarify how one thing works in a comparatively concise method and have the particular person perceive one thing that they didn’t earlier than – I actually love that feeling.” – Consumer Operations: Pockets

“My favourite half is being surrounded by so many good folks. It pushes you to be extra artistic and suppose exterior of the field, and is the form of surroundings you do your greatest work in. You give you higher concepts when folks attempt to poke holes and determine one of the simplest ways to construct one thing or design one thing.” – Consumer Operations: PIT

“It’s truly nonetheless the ‘Thank-yous’… The trustworthy appreciation continues to be what I dwell and die for. In our house and with our merchandise, our contact will be damaging at occasions, nevertheless it nonetheless solely takes one appreciative, grateful particular person to make my day.” – Consumer Operations: Supervisor

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